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YUZARI

Solutions

Start from the problem, not the technology.

Find the operational problem that looks like yours. Each one is a workflow we can map, build and measure.

Lead Operations

Enquiries arrive from several channels, and nobody is sure which ones got a reply.

The workflow

  1. Capture
  2. Qualify
  3. Route
  4. CRM
  5. Follow-up
  6. Analytics

Does this sound familiar?

  • Leads sit in an inbox or DM thread for days.
  • Qualification depends on who happens to pick it up.
  • The CRM is updated late, or not at all.

Typically connects to

  • Website forms
  • Instagram
  • WhatsApp
  • Email
  • CRM

Customer Support

The same questions arrive every day and the answers already exist somewhere.

The workflow

  1. Understand
  2. Retrieve knowledge
  3. Resolve
  4. Escalate
  5. Analyse

Does this sound familiar?

  • Agents answer repeat questions by hand.
  • Documentation is hard to search.
  • Escalations lack the context of the earlier conversation.

Typically connects to

  • Helpdesk
  • Knowledge base
  • Email
  • WhatsApp
  • Order or account systems

Appointment Operations

Booking takes several messages, and no-shows and double bookings are routine.

The workflow

  1. Request
  2. Availability
  3. Booking
  4. Confirmation
  5. Reminders

Does this sound familiar?

  • Staff go back and forth to agree on a time.
  • The calendar and the customer record disagree.
  • Reminders are sent manually, or not sent.

Typically connects to

  • Calendar
  • Booking database
  • SMS
  • WhatsApp
  • Email

Internal Knowledge

New and existing staff ask colleagues for information that is written down somewhere.

The workflow

  1. Employee question
  2. Retrieve business knowledge
  3. Answer
  4. Action

Does this sound familiar?

  • Answers live in documents, chats and people’s heads.
  • The same question interrupts the same experts.
  • Policies change and old versions keep circulating.

Typically connects to

  • Document stores
  • Wikis
  • Shared drives
  • Internal tools

Voice Operations

Phone calls are the main channel, and calls are missed when the team is busy.

The workflow

  1. Call
  2. Speech recognition
  3. AI reasoning
  4. Business action
  5. Response

Does this sound familiar?

  • Calls go to voicemail out of hours.
  • Callers repeat details already held in your systems.
  • Call outcomes are never recorded in the CRM.

Typically connects to

  • Telephony
  • Calendar
  • CRM
  • Database

Workflow Automation

A process depends on one person remembering to move information from A to B.

The workflow

  1. Trigger
  2. Decision
  3. System integration
  4. Action
  5. Monitoring

Does this sound familiar?

  • Spreadsheets are copied into other tools.
  • Approvals happen over chat and are hard to trace.
  • When it breaks, nobody knows until a customer complains.

Typically connects to

  • ERP
  • Accounting
  • Spreadsheets
  • Email
  • Webhooks
  • Internal APIs

Recognise your problem here?

Tell us how it works today. We’ll map it and show where a system fits.

Build with YUZARI